Refund Policy

Thank you for choosing Ligertaxi. We strive to offer the best service possible and are committed to your satisfaction. If you are not completely satisfied with your experience, please review our refund policy below.

1. Cancellations and Refunds

Ride Cancellations:

• If you cancel your ride before the driver is dispatched, you will receive a full refund.
• If you cancel your ride after the driver has been dispatched, a cancellation fee may apply, and the refund amount will be adjusted accordingly.
• If you do not show up at the designated pick-up location, no refund will be issued.

2. Refund Process

Once the cancellation request or refund claim is received, we will review your request and notify you of the status. If your refund request is approved, the amount will be credited back to your original payment method within [X] business days. Please note, the refund amount may exclude any applicable service charges or cancellation fees as outlined above.

3. Damaged or Defective Service

If there are any issues with the service provided (e.g., damage to personal belongings), please contact us immediately. We will review the issue and offer a refund, a replacement ride, or other appropriate solutions.

4. Non-Refundable Items

Refunds will not apply to the following items:

• Promotional Rides: Any rides taken using promotional credits or discount codes are non-refundable.
• Tolls and Additional Charges: Refunds do not apply to any tolls, parking fees, or additional charges incurred during the ride.

5. Return of Funds

Refunds will be processed back to the payment method used for the original transaction. Please note that the processing time for refunds can vary depending on your bank or payment provider.

6. Contact Us

If you have any questions or concerns about your refund request or need assistance, please contact our support team at support@ligertaxi.com.

By using the Ligertaxi system, you agree to this Refund Policy.